Online Travel Insurance with Mix & Match
Book travel insurance with Mix & Match. No matter how well you plan, there is always the chance that things can go unexpectedly wrong.
We partner with Allianz Partners in order to provide you with:
- 24/7 Medical or Emergency Assistance.
- Cover for business travel as well as leisure
- Cover for cancellation even before you travel
- Online assessment for any pre-existing medical conditions
- Plan options to suit any traveller
- Free cover for travelling dependants under the age of 21
The Comprehensive plan provides a comprehensive level of cover and is the most popular plan. Read the Schedule of Benefits and Travel Insurance Policy Wording to determine if the Comprehensive plan is right for you.
The Essential policy is great if you are looking for a lower cover on the essentials. Medical expenses overseas can be very expensive. The Essentials plan includes $250,000 (please read the policy wording to fully understand this) cover for overseas medical expenses.
Read the Schedule of Benefits and Travel Insurance Policy Wording to determine if Essentials plan is right for you. Cover will apply when you leave New Zealand until the expiry date shown on your certificate of insurance, or until you return to your normal place of residence, whichever is the earlier date.
Domestic cancellation plan provides cover for cancellation of your domestic travel due to unforeseen circumstances.
Read the policy wording to check if the Domestic cancellation plan is right for you.
Simply complete the details in the Quote section above, or click 'book online' below. During this process, you will have the opportunity to compare the different plans we have available in more detail, view any additional options such as cover for specified items and some pre-existing medical conditions.
Please find the policy terms and conditions below. This document details the benefits, terms, conditions, limits and exclusions available under each plan. It is advisable that you read and understand this – under the standard terms and conditions we allow you a 14-day free look period provided your trip has not commenced and you have not made a claim.
How to make a claim
To make a claim please click here to be taken to our online claims portal.
As part of your claim you may be required to:
1. Provide us with supporting documentation such as original invoices, receipts, and other vouchers relating to your expenses or loss.
2. Produce your policy details.
3. Provide us with all the information we require to enable us to consider the claim.
What documentation is required to make a claim? You must give us any information we reasonably ask for to support your claim at your expense, such as, but not limited to, police reports, valuations, medical reports, receipts or proof of ownership. If required, we may ask you to provide us with translations into English of such documents to enable us to carry out our assessment of your claim.
• For loss or theft of your baggage or personal effects, you should notify the local police or local government authority with 24 hours and you must obtain a copy of the incident report.
• For damage or misplacement of your baggage or personal effects caused by the airline or any other operator or accommodation provider, report the damage or misplacement to an appropriate official and obtain a written report, including any offer of settlement that they make.
• For medical or dental claims please contact Allianz Partners as soon as practicable and ensure that you retain all reports, receipts, doctor’s certificates and other information.
Important claims information
We will pay all claims in New Zealand dollars. We will pay you unless you tell us to pay someone else. The rate of currency exchange that will apply is the rate at the time you incurred the expense.
Depreciation will be applied to claims for Luggage and Personal Effects at such rates as reasonably determined by Allianz Partners. If you can make a claim against someone in relation to a loss or expense covered under this policy and you do not get paid the full amount of your claim, we will make up the difference. You must claim from them first.
Complaints and disputes are not an everyday occurrence at Allianz Partners, as we strive to do things the right way. Sometimes complaints and disputes do occur, and when this happens our objective is to provide you with the resolution in a fair, transparent and timely manner.
If you are unhappy with any aspect of our policy, or if you have a complaint about the service you have received, please contact us by phone on 0800 800 048, or email us at email@example.com. We aim to resolve your complaint immediately, but in the unlikely event that this is not possible, your complaint will be escalated to the appropriate Team Leader or Manager for the investigation.
If you are unhappy with a claims decision, the following steps set out our claims appeals process.
Please contact us by telephone, email or fax to discuss the decision. It may be that we have not considered every aspect of your claim as we should have or you may be able to provide us with additional information which will allow us to reconsider your circumstances. Alternatively, we may be able to provide you with a clearer explanation of the reasons for our decisions.
If we are unable to provide you with an outcome you are satisfied with, you may appeal the decision to our Dispute Resolution Manager. Please put your complaint in writing and send it to us by email, post of fax.
Post: Allianz Partners
PO Box 33-313,
Takapuna, Auckland 0622
Attention: Dispute Resolution Manager
Attention: Dispute Resolution Manager
Fax: 09 489 8167
If you have any additional information or documentation with you which you believe may help support your claim, please take this opportunity to provide it. We will acknowledge receipt of your complaint within 5 business days from when we received it and we will respond to your complaint within 10 business days. If we are unable to provide you with the outcome within 10 business days of receiving your complaint, we will contact you to advise you of the timeframe within which you can expect to hear from us.
In circumstances where no reasonable alternative timeframe has been agreed on, or, if we cannot resolve your complaint to your satisfaction within 2 months, we will explain our reasons to you in writing, and provide you with a 'letter of deadlock' so that you can take your complaint to our independent, external dispute resolution scheme.
External Disputes Resolution Process
If you are not satisfied with the outcome of your complaint, you may, subject to their terms of reference, choose to have your complaint reviewed independently by Insurance & Financial Services Ombudsman Scheme (IFSO). IFSO provide an independent disputes resolution service and their decisions are binding on us. You have up to two months to contact IFSO after our final decision is issued to you. If you do not contact IFSO within this timeframe, they will be unable to consider your complaint.
The contact details for IFSO are:
Freephone 0800 888 202
Telephone 04 499 7612
Fair Insurance Code
Allianz Partners New Zealand manages this insurance under binder with The Hollard Insurance Company Pty Ltd as the underwriter, who is a member of the Insurance Council of New Zealand and we support the Fair Insurance Code. You can read the Fair Insurance Code by visiting the Insurance Council of New Zealand website, or by simply clicking here.
Contact Allianz Partners
FREEPHONE WITHIN NEW ZEALAND
Phone Number: 0800 800 048
Fax Number: 0800 800 167
TO CALL FROM OVERSEAS
Sales Support: +64 9 486 0048
Claims and Emergency Assistance: +64 9 486 6868
P O Box 33 313, Takapuna, North Shore City 0740
Allianz Partners advice is available for all services related to:
• medical and hospital
• legal expenses
• evacuation and travel
When you call, Allianz Partners require:
1. Your name
2. Your policy number and selected plan
3. Details of your emergency
4. A contact phone number, including area code
Wherever possible you should lodge your claim with us on your return to New Zealand. If you do require assistance while you are away, please call us.
This insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611) and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) (“Hollard”). Read AWP Services New Zealand Limited Disclosure statement here. You should consider the Policy Wording before making any decisions about this travel insurance policy. For further information on The Hollard Insurance Company Pty Ltd's financial strength rating, please refer to the following Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice.
The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc.
The rating scale is:
A++, A+ (Superior)
A, A- (Excellent)
B++, B+ (Good)
B, B- (Fair)
C++, C+ (Marginal)
C, C- (Weak)
E (Under Regulatory Supervision)
F (In Liquidation)
Further information on these ratings is available here.
An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities."