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Virgin Australia began in 2000 as Virgin Blue in Australia, offering travellers an alternative to Qantas. In 2003, the airline expanded into New Zealand with Pacific Blue, introducing trans-Tasman flights. While domestic flights within New Zealand were later discontinued, Virgin Australia currently operates direct flights between Queenstown and both Sydney and Melbourne, providing Kiwi travellers with convenient access to Australia.
In Australia, Virgin Australia also operates a wide domestic network connecting major cities such as Sydney, Melbourne, Brisbane, Perth, and the Gold Coast. On its trans-Tasman flights, Virgin Australia mainly operates Boeing 737 aircraft, offering comfortable seating and reliable service.
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Name: Virgin Australia
Founded: 2000
Hubs: Sydney, Melbourne, Brisbane, Adelaide and Perth
Rewards Program: Velocity Frequent Flyer
Partners: Strong cooperation with Air New Zealand and Singapore Airlines
Classes of Travel: Economy, Premium Economy, The Business and Business Class
Meals: Not included as standard on TransTasman flights, but available for an extra fee. Snacks and non alcoholic beverages included on Australian domestic flights and full meals with alcoholic beverages included on longhaul flights from Australia.
Entertainment: Available for free via an app (see details below). Tablets with movies, TV shows and music available for hire. Seatback entertainment is included on long-haul destinations aboard A330 and B777 aircraft.
Luggage Allowance: One piece of carry-on up to 7 kilograms included as standard, extra luggage allowance available for purchase.
Seat Selection: Available for an extra fee.
*Please note all the above info is for flights to and from New Zealand.
Virgin Australia makes it easy to stay entertained in the air! You can stream a great mix of recent movies, classic films, TV shows, and music through the Virgin Australia Entertainment app. Just download the app before your flight and connect to the onboard Wi-Fi once you’re on board. (Heads up: this Wi-Fi is only for streaming entertainment, not general internet browsing.)
Don’t have your own device? No worries—tablets are available to rent onboard. On longer flights with Airbus A330 and Boeing 777 aircraft, you’ll even get seatback screens with an even bigger range of movies and shows to choose from.
Similar to Air New Zealand, Virgin offers a number of different fare types which allow you to choose what services you would like as you travel.
These fare types apply to both domestic Australia and international flights.
Sydney: Direct from Queenstown.
Melbourne: Direct from Queenstown
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Premium Economy: In Premium Economy you’ll enjoy extra space with wider seats and more legroom, plus in-seat power, USB charging and an upgraded entertainment experience. You’ll also receive priority check-in and boarding, complimentary food and beverages, and an amenity kit on longer flights. Checked baggage allowance is generally one piece at 23 kilograms, and carry-on is one piece up to 7 kilograms.
Business Class: Business Class offers a premium experience across Virgin Australia’s network, with spacious leather recliner seating, extra legroom, priority check-in and boarding, and access to Virgin Australia lounges where available. Guests can also enjoy a dedicated cabin crew, premium meals and beverages, in-seat power and entertainment, plus additional baggage allowance. Checked baggage allowance is two pieces, each weighing up to 32 kilograms, and carry-on includes flexible options of up to 7 kilograms, plus a personal item.
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Queenstown Airport: Queenstown is Virgin Australia’s only direct New Zealand destination. The airport is compact but modern, with a single terminal that’s easy to navigate and a selection of cafés and shops. Its scenic approach through the mountains makes it one of the most memorable arrivals in the world. Transfers are straightforward, and the airport is just 15 minutes from central Queenstown by shuttle, bus, or taxi. During ski season and peak holiday times, it’s best to allow extra time for check-in and security.
Brisbane Airport: Brisbane is Virgin Australia’s home base and primary hub. Virgin operates the majority of its domestic and international services here, making connections very straightforward. Virgin flights use the Domestic Terminal (T1) and the International Terminal (T2), which are linked by an airtrain (around 5–10 minutes). The airport is well laid out with plenty of dining and shopping options, and Virgin’s domestic lounge provides food, drinks, and WiFi. The Airtrain also provides easy access to Brisbane city and the Gold Coast.
Sydney Airport: Sydney is one of Virgin Australia’s main hubs. From here, Virgin operates frequent domestic connections across Australia as well as international flights. The airport has three terminals — Virgin flights operate from Terminal 2 (Domestic) and Terminal 1 (International). Allow plenty of time if you need to transfer between them, as you’ll need to take a transfer bus. Facilities are extensive, with a wide choice of shopping, dining, and lounges. Virgin Australia’s domestic lounges are located in Terminal 2, offering food, drinks, WiFi, and business facilities.
Melbourne Airport: Melbourne is another major hub for Virgin Australia. All Virgin flights operate from Terminal 3 (Domestic) and Terminal 2 (International). Transfers between terminals are simple, as they are all connected under one roof. The airport offers a wide variety of shops, restaurants, and lounges, including Virgin Australia’s domestic lounge in Terminal 3. With high passenger volumes, check-in and security can sometimes be busy, so arriving early is recommended.
