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            New Zealand Calling

            New Zealand Calling

            Ready to return home to the Land of the Long White Cloud, travelling to visit family and friends or in need of a fresh catch of snapper and chips, whatever the reason for your travel to New Zealand, we can help get you here.

            New Zealand's borders are reopening througough 2022 - Click here for more information about who can enter now and later in the year.

            GETTING TO NEW ZELAND

            There are several airlines with just one stop between European airports and New Zealand. Most fly into Auckland, although Singapore airlines also fly direct into Christchurch.

            Our recommended options from the UK or Europe are Singapore Airlines via Singapore, Emirates via Dubai, Cathay Pacific via Hong Kong and Qatar via Doha and Brisbane. See below for details on what to expect in transit.

            Airfares are changing all the time so it’s difficult to give any accurate pricing here. Best way is to add your preferred dates and kick off a search.

            For a little peace of mind, most airlines have a flexible travel policy in place, meaning if you need to amend your travel dates due to border restriction changes, these are offered without any airline fees. Any additional fare or tax changes will still apply if applicable

            WHAT DO I NEED TO TRAVEL TO NEW ZEALAND?

            Aside from your valid New Zealand passport or residency visa there this one extra thing that you now need to have arranged before you travel.

            • A negative Covid-19 test

            All travellers arriving into New Zealand from the UK or Europe will require a negative Covid-19 test. You need to have had both your COVID-19 sample taken and your result returned no more than 72 hours before the scheduled departure time of your first international departure.

            You will need to provide this in order to check in for your flight as well as on arrival into New Zealand.

            Click here for more information on what type of tests are accepted and what you will need to show as proof or these.

            You should check airline and country pre-departure testing requirements for every country you are going through on your journey to make sure you comply with them all, not just New Zealand’s.

            NEED HELP?

            Our customer service team is based in Christchurch, New Zealand. They are available from 8.30am until midnight Monday to Friday and 9am to 5.30pm on weekends and public holidays. That’s NZ local time so add 11 hours from the UK. You can email them anytime on help@mixandmatch.co.nz

            TRANSITING AIRPORTS BETWEEN THE UK & NZ

            The following rules apply if you have booked a through flight on one ticket, so if your London to Auckland flight is all on one ticket with the same airline, and your baggage is checked through the whole way when you depart.

            Please note all airports require you to wear a mask at all times unless eating or drinking.

            There may be additional health declaration forms required to be filled out on the aircraft before you land.

            Stores and restaurants or food outlets may be very limited so be prepared with a good book, an extra layer or clothing and a refillable water bottle. A flight friendly snack would be a good idea to have in your carry on too.

            • Singapore

            Singapore Airlines departing from London or Manchester via Singapore to – Auckland or Christchurch.

            You will be required to have had a Covid-19 PCR test within 72 hours of your flight. For full details on pre-departure Covid-19 test requirements please click here

            On arrival to Changi Airport Singapore, if your transit time is less than 75 minutes you will be escorted directly to your next boarding gate.

            If your next flight is more than 75 minutes after your arrival you will be given a designated transit area access wristband and will be escorted to your transit space. All transit areas include seating, restrooms and WIFI. Although you are not able to freely walk around the airport you will be able to order food from the outlets and this will be delivered to you.

            You will be escorted to your departure gate when it is time, listen out for your boarding call so you are ready, this will be around 75 minutes before your next flight is due to depart.

            You will not be able to visit any shops, restrooms or amenities between your arrival gate and your departure gate or transit area.

            For more information on transiting through Singapore click here

            • Dubai

            Emirates depart from London or Manchester via Dubai to Auckland

            No Covid test is required for transit in Dubai between the UK and New Zealand, although this is required to enter New Zealand so you should have this already.

            You will be required to go through security as well as thermal scanners between your gates. For more information on transiting through Dubai or procedures click here

            • Doha

            Qatar Airways depart from London to Auckland via Doha and Brisbane

            Your transit in Brisbane is around 90 minutes and you will need to get off the aircraft. You will not need to complete the Australian declaration for this quick transit, however if you are not travelling a New Zealand passport you may need a transit visa for Australia.

            You will need to have a negative Covid-19 PCR test to fly on Qatar Airways.

            Transit lounges and airport hotels are open and available to be booked. Shops and restaurants are also open at the airport.

            You will also be remotely thermal screened at the transfer security and at boarding gates

            For more information on transiting Doha and the airport, click here

            • Hong Kong

            Cathay Pacific depart from London to Auckland

            On arrival to Hong Kong you will met and given a sticker indicating that you are in transit.

            Follow the signs to the security area where you will have your temperature and all documents checked. Once you have completed this process please make your way to the departures level.

            Please look out for signs with your name or next flight number to direct you to your transfer area and gate if these are not given to you on arrival.

            Please be at your departure gate at least 60 minutes before your flight departure time.

            For more information on transiting Hong Kong click here

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