Need help? Call our New Zealand-based team on 0800 367 468

Why does Mix & Match charge a booking fee?

To help operate the Mix & Match platform, we charge a booking fee for airfares booked on our website or via our call centre.

The Mix & Match booking fee enables us to bring you the very best airfares available every day, as well as the flexibility to mix and match one way and return fares on all of your favourite airlines to and from your destination.

In addition to maintaining our award-winning website, you have access to a number of free features associated with your booking including the free Mix & Match app & customer support via our New Zealand-based call centre.

Online booking fees
We charge a booking fee per person every time a flight booking is confirmed. The amount of booking fee varies based on the destination the customer is travelling to. The exact amount of the booking fee is displayed on the Traveller Details page before the customer confirms a booking

SERVICE ITEM ONLINE FEES
New bookings
Domestic New Zealand flight booking $11.95 per person
Australia / South Pacific flight booking $14.95 per person
Hawaii / Asia flight booking $19.95 per person
All other international destination flight bookings $24.95 per person

Above online booking fees are non-refundable and are charged per adult and child (there is no fee for infants).
The fee is the same for one-way or return bookings.

Offline booking fees.

Our Call Centre is based in New Zealand and is available to help you by calling 0800 367 468 or emailing help@mixandmatch.co.nz

SERVICE ITEM ONLINE FEES
New bookings
Unaccompanied Minors flight bookings processed by the Mix & Match Call Centre $10 per person
Domestic New Zealand flight booking made through the Mix & Match Call Centre $30 per person
Australia / South Pacific / International flight booking made through the Mix & Match Call Centre $60 per person
Amendments
Domestic New Zealand bookings $30 per person
Australia / South Pacific bookings $60 per person
Other International bookings $60 per person
Cancellations*
Domestic New Zealand bookings $30 per person
Australia / South Pacific tax only refunds $30 per person
Other International bookings $100 per person
Service charges
All other offline requests $30 per person
Tax Refunds processing $30 per person
Baggage amendments per sector $15 per person

Above offline booking or service fees are per person, per ticket, per change or cancellation and are non-refundable. These are in addition to any supplier or airline charges.

*If you've used Afterpay or Laybuy to purchase your flight, you will still be responsible for any outstanding payments until a refund is received from the airline. This can take approximately 6 weeks. If your fare is non-refundable you will still be responsible for all payments if you cancel your flight.

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