Need help? Call our New Zealand-based team on 0800 367 468

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            Why does Mix & Match charge a booking fee?

            To help operate the Mix & Match platform, we charge a booking fee for airfares booked on our website or via our call centre.

            The Mix & Match booking fee enables us to bring you the very best airfares available every day, as well as the flexibility to mix and match one way and return fares on all of your favourite airlines to and from your destination.

            In addition to maintaining our award-winning website, you have access to a number of free features associated with your booking including the free Mix & Match app & customer support via our New Zealand-based call centre.

            Online booking fees
            We charge a booking fee per person every time a flight booking is confirmed, with the exception of longahul bookings which have a $0 booking fee when you are logged in to the Mix & Match website. The amount of booking fee varies based on the destination the customer is travelling to. The exact amount of the booking fee is displayed on the Traveller Details page before the customer confirms a booking

            SERVICE ITEM ONLINE FEES
            New bookings
            Domestic New Zealand flight booking $10.95 per person
            Australia / South Pacific / Bali flight booking $14.95 per person
            All other international destination flight bookings $24.95 per person $0 when logged in.*

            *To create a login to the Mix & Match website, click here.

            Above online booking fees are non refundable and are charged per adult and child (there is no fee for infants).
            The fee is the same for one way or return bookings.

            Offline booking fees.

            Our Call Centre is based in New Zealand and is available to help you by calling 0800 367 468 or emailing help@mixandmatch.co.nz

            SERVICE ITEM ONLINE FEES
            New bookings
            Domestic New Zealand flight booking made through the Mix & Match Call Centre $30 per person
            Australia / South Pacific / International flight booking made through the Mix & Match Call Centre $60 per person
            Amendments
            Domestic New Zealand bookings $30 per person
            Australia / South Pacific bookings $60 per person
            Other International bookings $60 per person
            Cancellations
            Domestic New Zealand bookings $30 per person
            Australia / South Pacific bookings $60 per person
            Australia / South Pacific tax only refunds $30 per person
            Other International bookings $100 per person
            Service charges
            All other offline requests $30 per person
            Tax Refunds processing $30 per person
            Baggage amendments per sector $15 per person

            Above offline booking or service fees are per person, per ticket, per change or cancellation and are non refundable. These are in addition to any supplier or airline charges.

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