- Manage Account
-
Get great deals & best prices
Exclusive member only savings
Save details & book faster
To help operate the Mix & Match Travel platform, we charge a booking fee for airfares booked on our website or via our call centre.
The Mix & Match Travel booking fee enables us to bring you the very best airfares available every day, as well as the flexibility to mix and match one-way and return fares on all of your favourite airlines to and from your destination.
In addition to maintaining our award-winning website, you have access to customer support via our call centre.
We charge a booking fee per person each time a flight booking is confirmed. The amount of booking fee varies based on the destination the customer is travelling to. The exact amount of the booking fee is displayed on the Traveller Details page before the customer confirms a booking.
| SERVICE ITEM | ONLINE FEES |
| New bookings made through mixandmatchtravel.com.au | |
| Domestic New Zealand flight booking | $11.95 per person |
| Australia / South Pacific flight booking | $15.95 per person |
| Hawaii / Asia flight booking | $19.95 per person |
Other International flight bookings | $24.95 per person |
The above online booking fees are non-refundable and are charged per adult and child (there is no fee for infants).
The fee is the same for one-way or return bookings.
Offline booking & service fees.
Our Call Centre is available to help you by calling 0800 367 468 or emailing help@mixandmatch.co.nz
| SERVICE ITEM | OFFLINE FEES |
| New bookings made through the Mix & Match Travel Call Centre | |
| Unaccompanied Minors flight bookings | $10 per person |
| Domestic New Zealand flight booking | $30 per person |
| Australia / South Pacific / International flight booking | $60 per person |
| AMENDMENTS | |
| Domestic New Zealand booking | $30 per person |
| Australia / South Pacific booking | $60 per person |
| Other International bookings | $60 per person |
| CANCELLATIONS* | |
| Domestic New Zealand booking | $30 per person |
| Australia / South Pacific Tax refunds only | $30 per person |
| Other International bookings | $100 per person |
| SERVICE CHARGES | |
| All other offline requests | $30 per person |
| Tax Refunds processing | $30 per person |
| Baggage amendments per sector | $15 per person |
Above offline booking fees are non-refundable and are in addition to any supplier charges. These are in addition to any supplier or airline charges.
*If you've used Afterpay or Laybuy to purchase your flight, you will still be responsible for any outstanding payments until a refund is received from the airline. This can take approximately 6 -10 weeks. If your fare is non-refundable, you will still be responsible for all payments if you cancel your flight.