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              COVID-19: Airline updates & travel advisory.

              COVID-19: Airline updates & travel advisory.

              IMPORTANT:

              Our team are available by email help@mixandmatch.co.nz and phone 0800 367 468 Monday to Friday 8.30 am-midnight & weekends 9 am - 5.30 pm.

              The following is a guide to several airline policies regarding changes and cancellations due to Covid-19 disruptions, as well as entry restrictions for countries. These are updated as we receive them, however, if you are planning any international travel we highly recommend you check this website here for up to date and complete travel requirements for all passport holders.

              Many airlines and most countries now require a negative Covid test to travel, transit or enter.

              For more information on the current travel restrictions please visit the New Zealand Covid-19 website here.

              All travellers, including travellers returning to New Zealand, are required to have a confirmed Managed Isolation Allocation System (MIAS) voucher before arriving in New Zealand. Travellers returning from Rarotonga are excluded from the Managed Isolation Allocation System, as quarantine-free travel between New Zealand and Rarotonga has commenced.

              You will not be permitted to board you if you do not have a voucher unless you are exempt from using the Managed Isolation Allocation System. There is no fee for getting a voucher. However, some people will be charged for their stay in managed isolation or quarantine.

              As managed isolation facilities do fill up we recommend booking this prior to purchasing your tickets.

              You can get your voucher by registering on the Managed Isolation Allocation System online portal. Click here.


              DOMESTIC NEW ZEALAND TRAVEL:

              From 11:59pm on Tuesday 7 September, all of New Zealand with the exception of Auckland, moves to Alert Level 2. While Auckland will remain at Alert Level 3 until at least 11:59pm on Tuesday 5 October 21.

              Domestic travel under Level 3 is strictly limited and permitted for essential workers. Domestic travel for anyone living under Level 2 is permitted under the following guidelines.

              If you are travelling to or from Auckland before Wednesday the 6 October, and have not already been in contact with us or the airline direct, please get in touch as follows:

              If you have travel booked on a Jetstar flight please contact Jetstar to either change your travel dates or put your flight in credit. You can do this through Jetstar.co.nz and by clicking on “Manage my booking” or through live chat.

              If your travel is on Air New Zealand, Air Chathams or Sounds Air you may either change your travel dates or place the value of your ticket in credit. Please click on Change or cancel booking below to let us know what you would like to do. We will be responding to these as quickly as we can in travel date order and will reply when one of our team have actioned this.

              If you are travelling within the next 24 hours please call our NZ based call centre on 0800 367 468

              Please note that refunds are only available if your original ticket was fully refundable.

              Travel insurance does not cover this eventuality.

              If you have booked accommodation with Mix & Match please get in touch with us at least 24 hours prior to your stay so we can cancel or change this for you.

              Air New Zealand – Latest update 23 Sep 21

              The current Covid Flexibility Policy applies for all tickets issued with travel up to 31 October 2021.
              Date change is permitted within reservation system range of around 11 months in advance, with the change fee waived, if all other fare conditions are met.

              Note: seat, seat+bag and flexitime fares must be date changed prior to the original day of departure. Any difference in fare will need to be paid at the time of rebooking if the same booking class is not available
              Or you may cancel your flight and Hold the value of your ticket in credit.
              Normal refund rules apply.

              For Domestic travel or travel on or after 01 November 21.
              Normal change and refund rules apply. Please refer to your itinerary.

              Customers who hold an existing credit, all credits have a validity of 12 months from the date of credit issuance. If the booking was placed in credit before 1 July 2021, you will have until 30 June 2022 to make a new booking using this credit, for travel to be completed by 30 June 2023. This applies to both domestic and international credits.

              Jetstar – Latest update 17 Aug 21

              Any changes to Jetstar flights need to be made direct with Jetstar.
              Customers with bookings on Jetstar to/from Auckland between Wednesday 18 August until Tuesday 24 August or Jetstar’s other domestic routes between Wednesday 18 August until Friday 20 August who no longer wish to fly, can choose to cancel their trip and receive a voucher to the value of their booking. The quickest way to secure your voucher is to go to Manage Booking and follow these steps (if you are unable to make changes to your booking right away, please try again later):

              • Enter your booking number and last name
              • Select ‘view options’
              • Select ‘request reimbursement’ to request a voucher
              • Select the applicable flights and click ‘reimbursement summary’
              • Confirm your request for a voucher

              Jetstar Covid flexibility policy applies to customers with bookings affected by Covid-19 or border restrictions. You will be eligible for a credit voucher. This will be confirmed by Jetstar and processed through their website directly.

              Your credit voucher can be redeemed against multiple bookings up to the value stated on the voucher within 12 months of issue, for travel on Jetstar within 12 months of the booking date. A fare difference, if any, will apply. You will receive your voucher within 2 weeks of making the request.

              For travel to/from Auckland on or after 25 August or travel to/from the rest of the Jetstar Network on or after 21 August
              Currently, normal fare conditions apply as per your original itinerary.

              Visit www.jetstar.com to manage your Jetstar booking or to use your credit voucher. Mix & Match is unable to redeem Jetstar credit vouchers.

              INTERNATIONAL TRAVEL

              Air New Zealand – Latest update 28 Sep 21

              For existing bookings for International travel on or before 28 February 2022, or before the original date of travel, whichever is earlier, the change fee will be waived, however, any difference in fare or taxes will need to be paid. Original refund rules apply. Please refer to your itinerary for these. Or you may cancel your booking and hold the value of your ticket in credit** with Air New Zealand. All credits have a validity of 12 months from the date of credit issuance. If the booking was placed in credit before 1 July 2021, you have until 30 June 2022 to make a new booking using this credit, for travel to be completed by 30 June 2023. Travel must be completed within 12 months from the date of rebooking. Your credit may be used across multiple bookings if you do not wish to use this in one booking.

              Additional flexibility for customers required to enter MIQ in New Zealand applies. Customers entering MIQ are permitted one additional change to their domestic flight for travel up to four weeks after the date of arrival into New Zealand.

              - For International travel on or after 01 March 2022
              Normal fare conditions currently apply as per your original itinerary

              **Please note, the option to use your credit over multiple bookings is being introduced by Air New Zealand. Due to the volume of credits and processing, these are being provided to us in batches based on travel dates. We are unable to accept partial credits prior to receiving these, we apologise in advance if we are unable to do this for you right away.

              Qantas – Latest update 28 February 2021

              For International travel booked before 28 February 2021, or if your flight has been cancelled by Qantas:
              You may cancel prior to your scheduled departure and retain the value of your ticket in credit. Travel must be rebooked by 31 December 2021 and travel completed by 31 December 2023 – any difference in fare or taxes will need to be paid at the time of rebooking.

              Please note if your original ticket was booked prior to January 2020 and you wish to travel after January 2021 you will need to rebook your flights prior to the 31st of December 2021 to be able to extend your travel validity.

              For International travel on or after 01 April 2021:
              Normal fare conditions apply as per your itinerary.

              Please note Qantas is leaving flights as long as possible before cancelling some flights. If you cancel flights for travel after 01 April 2021 prior to these being cancelled by Qantas, they are subject to normal cancellation charges as per your itinerary.

              Virgin Australia – Latest update 21 January 2021

              - For international travel booked prior to 20 April 2020 and cancelled by Virgin Australia due to Covid-19 travel restrictions:
              A future flight credit will be provided.

              If you were departing between 01 January 2020 – 31 October 2020 your ticket/s need to be re-issued prior to 31 July 2022. Travel needs to be completed within 12 months of rebooking or by 30 June 2023, whichever is sooner.

              If you were departing 01 November 2020 – 31 March 2021 then your ticket/s need to re-issued within 2 years from when your ticket was issued. For example, if your ticket was issued 01 January 2020 you would need to re-book prior to 01 January 2022 and travel to be completed within 12 months of rebooking.

              Emirates - Latest update 21 February 2021

              For international tickets for travel up to 30 September 2021 affected by restrictions or cancelled flights due to Covid-19 you may choose to either:

              Cancel your flights and hold the value of your ticket in credit with Emirates. Rebooking of new flights within 24 months of the original date of issue. Any fare and tax difference at the time of rebooking will need to be paid.

              Or cancel and refund your booking.

              Singapore Airlines - Latest update 22 February 2021

              For international tickets issued on or before 15 March 2020 with travel on or before 31 March 2021, you may either:

              Cancel your flights and hold the value as flight credits with Singapore Airlines which can be used to offset the purchase of up to 2 rebooked itineraries and include bonus credits. New bookings must have all travel completed by 31 December 2021 and must be the original traveller. No fees will be charged although any difference in fare or taxes will need to be paid at the time of rebooking.

              Bonus credits apply to the first rebooked itinerary only, NZD85 for economy class, NZD115 for premium economy or NZD230 for business class.

              Or you may choose to cancel and refund your ticket.

              For international tickets for travel from 01 February 01 April 21 existing fare rules apply.

              Other airlines

              For all other airlines please call us on 0800 367 468, email us at help@mixandmatch.co.nz, or click on the Change or Cancel Booking.

              To use a credit for any airline please use the Mix & Match website to find the flights you would like, then call our team on 0800 367 468 to book these. Please have your original booking reference ready when you call.

              If you have an Air New Zealand credit from a Mix & Match booking you can now redeem this credit online.

              COUNTRY UPDATES FOR ARRIVALS


              Important entry requirements for all countries.

              If the country you are travelling to is not listed below, or if you are not travelling on a New Zealand passport, please click here to view a list of all requirements for all passport holders and country requirements.

              NEW ZEALAND

              Please be aware that Auckland International Airport has divided its terminal into two self-contained processing zones, to allow for quarantine-free travellers to remain separate from all other travellers. As Auckland International Airport only has one baggage carousel area, this will be used for quarantine-free travel flights. This means that all baggage for Managed Isolation flights will go through a remote terminal. When arriving in Auckland, travellers will continue through the airport and be transported their managed isolation facility without their checked-in baggage.

              Checked-in baggage will be collected and delivered to managed isolation facility after travellers arrive. Please be aware that If you are staying in an Auckland facility it could be 4-6 hours until you get your bags. For those going to Hamilton or Rotorua it could be 6-8 hours. If you are transferred to Wellington or Christchurch your baggage will be transferred with you on the same aircraft. For more information see NZ MIQ Government site.

              Passengers arriving in New Zealand, will need to register and confirm their managed isolation accommodation requirements and be in receipt of a Managed Isolation Allocation System Voucher prior to check-in. For more information visit the NZ MIQ Government site.

              Effective from 19 April 2021, travellers from Australia, will not be required to register for a voucher or book a place in MIQ. Quarantine-free flights will be excluded from the Managed Isolation Allocation System.

              All passengers arriving into and transiting New Zealand, with the exception of arrivals from Australia, Antarctica and most Pacific Islands will be required to show a written form, certified by a laboratory or another form of approved evidence, showing a negative COVID-19 PCR test conducted within 72 hours of departure.

              Effective from 17 May 2021, the two-way quarantine free travel bubble between the Cook Islands and New Zealand begins. Both the Cook Islands and New Zealand have entry requirements, please see below for details.

              Entry requirements for New Zealand

              • Standard immigration requirements still apply, click here for more info

              • Have been in New Zealand, Australia or Cook Islands for 14days before travel

              • During the 14-day period before travel, not had a positive COVID-19 test or be waiting on test results

              • Complete a travel declaration form before departure

              • Answer Health decantation at check in

              • Customers will not be able to travel if they have cold or flu symptoms as follows

                • New or worsening cough

                • Fever (at least 38 degrees Celsius)

                • Sore throat

                • Shortness of breath

                • Runny nose

                • Loss of sense or smell

              • Travellers with pre-existing conditions which display like cold or flu symptoms (e.g. hay fever) are required to provide medical evidence in a form of medical certificate or letter from doctor confirming the existing condition at check-in to avoid being denied boarding

              • Travellers are not required to provide a negative Covid-19 pre-departure test

              • Download the Covid-19 tracing app and show this on arrival

              For the most up to date information, see the New Zealand Government website

              AUSTRALIA

              **UPDATED 17 Sep 21** Quarantine-free travel between Australia and New Zealand is currently suspended. This suspension is until 5 October 21 but is subject to change and extension. Quarantine-free travel between New Zealand and Australia is suspended for a further 8 weeks, effective 17 September 21, and will be reviewed in November.

              ​For travel until the 18 April 2021, the Australian Safe Travel Zone with New Zealand is in effect. This means travellers originating from New Zealand will be able to travel on a Quarantine free flight between Auckland to Sydney, Auckland to Brisbane and Auckland to Melbourne and onward to New South Wales, Northern Territory, South Australia, Victoria and Tasmania, providing passengers meet the below conditions of entry.

              Have not been in an area designated as a COVID-19 hotspot in New Zealand in the preceding 14 days.

              People who have been in Auckland, with the exception of the airport for travel, in the 14 days prior to travel, and who are travelling on a Quarantine free flight must meet the following conditions:

              • Travellers will be required to undergo health screening at departure from New Zealand and on arrival in Australia

              • Travellers will be required to provide evidence of a negative COVID-19 PCR test result taken within 72 hours prior to scheduled flight departure time.

              Effective 19 April 2021 travel to Australia and New Zealand is permitted without quarantine or isolation, provided certain criteria have been met.

              • Have spent 14 days in either Australia or New Zealand before you travel.

              • Have not had a positive COVID-19 test or waiting on the results of a COVID-19 test in the 14 days before you depart

              • You must complete a travel declaration online before departure. This declaration will be available from the 14 April 2021. You must complete this prior to travel.

              Please note a negative COVID-19 pre-departure test for travel to New Zealand on a quarantine-free flight is not required. However should these flights get paused, it may be required that people travelling to or returning to New Zealand to get tested for COVID-19 before departing.

              Please visit NZ Covid-19 website for full details.

              Sydney, New South Wales
              When arriving in NSW from New Zealand on or after Friday 12 March, passengers must

              Requirements for quarantine exemption:
              Passengers arriving in NSW that have been in Auckland within the past 14 days, may be exempt from hotel quarantine if they meet certain conditions.
              To be exempt from quarantine, you will need to

              • get tested for COVID-19 within 72 hours of your arrival in NSW

                • immediately travel, by the most practicable route, from the airport to

                • your accommodation

              • a testing clinic and then your accommodation

              • self-isolate in your accommodation until you receive a negative COVID-19 test result.

              If a negative test result is not recorded for you, NSW Health will contact you and inform you of your obligations.

              If you arrived at Auckland airport on a flight from another part of New Zealand and did not leave Auckland airport, you will not be required to quarantine or self-isolate when you arrive in NSW. If you are driving to Auckland airport from outside Auckland you are required to undergo a COVID-19 PCR test within 72 hours after arriving in New South Wales (Sydney) and self-isolate while they await a negative test result.
              For more information please click here.
              If you are transiting through NSW to travel to other states or territories, check the local requirements that apply in that jurisdiction.

              Melbourne, Victoria
              All passengers are required to complete a Victorian Travel Permit before departure.
              Passengers starting their journey in Auckland or who have been in Auckland in the previous 14 days will need to apply for an orange zone permit, and will be required to:

              • Have a COVID-19 PCR test within 72 hours after their arrival into Victoria and self-isolate while waiting for a negative test result.

              • Passengers transiting through Auckland (including those who have driven directly to Auckland airport from outside of Auckland) will need to apply for a green zone permit, no additional conditions of entry will need to be met.

              • All passengers will be screened and asked on arrival where they have originated from.

              Please visit the Victorian Government website for the most up to date information.

              Brisbane, Queensland
              The following entry requirements apply to travellers flying on the quarantine-free flights into Queensland

              • Passengers travelling from New Zealand will be required to complete the Australia Travel Declaration (ATD) form at least 72 hours prior to departure but no earlier than 7 days prior to departure. Please note: If the passenger does not present a completed form, they may not be able to board their flight. Passengers will receive an email to present at check-in and on arrival into Australia. A health screen will also take place upon arrival.

              • Passengers travelling from New Zealand to Queensland are required to complete a Queensland International Arrivals Registration form at least 72 hours prior to departure.

              • Passengers arriving into Australia on a quarantine-free flight are currently exempt from pre-departure testing.

              Please visit Australian Government Department of Health and Queensland Government for the most up to date information.

              Perth, Western Australia
              The following requirements are for travellers arriving into Western Australia

              • All passengers travelling to Australia must complete the Australia Travel Declaration (ATD) at least 72 hours before travel.

              • All passengers arriving into Perth must apply for a G2G PASS and present a valid pass on arrival, it is recommended passengers submit this at least 3 days prior to departure.

              • The flight from Auckland-Perth is available for international customers commencing their journey outside of New Zealand via Auckland e.g. LAX-AKL-PER only. All passengers travelling on a non-stop flight from New Zealand to Perth (E.g. LAX-AKL-PER) are subject to 14 days Mandatory Quarantine in a State Quarantine Facility at passengers own expense. Customers starting their journey in New Zealand are unable to book travel on this flight.

              • Passengers travelling from New Zealand are advised to enter Perth via Melbourne, Brisbane, or Sydney. Please check the Western Australia Government advice on travel from New Zealand.

              • Customers departing from Perth (to New Zealand or beyond e.g. PER-AKL-LAX) are permitted to travel on the non-stop Perth-Auckland flight between 28 March-18 April 2021.

              • All passengers who have been in another Australian state or territory for less than 14 days before entering into Western Australia must self-quarantine for 14 days in a suitable premises upon arriving in Western Australia.

              • All passengers who have been in another Australian state or territory for more than 14 days before entering into Western Australia are subject to the conditions of entry for all domestic travellers, depending on which state the passenger is arriving from.

              • Western Australia is not currently included in the one-way travel bubble arrangement between New Zealand and Australia.

              • All passengers aged 12 years old and over, must wear a face mask during the flight and on arrival at the Perth airport.

              Please vist the Western Australia Government websiste for the mowt up to date information.

              Other states may permit travellers at a later stage. Please check the rules of the state or territory’s that you are planning travel to, if this does not fit within the quarantine free rules you may be required to isolate on arrival.
              All travellers must complete an online Travel Declaration at least 72 hours prior to departure. Click here for details.

              All passengers travelling to Australia must present evidence of a written or electronic negative COVID-19 PCR test result that contains the following information:

              • Date and time that the test was carried out (within 72 hours of scheduled flight)

              • Type of Test – PCR test is required

              • Test result – negative result is required

              • Date of Birth / age at time of test / passport number

              Please note that these are in addition to the Australian Government conditions already in place

              • Passengers travelling from New Zealand will be required to print and complete the Australia Travel Declaration (ATD) prior to departure to present at check-in. Note: If the passenger does not present a completed form, they may not be able to board their flight.

              • Passengers arriving into Australia on a quarantine-free flight are currently exempt from pre-departure testing.

              NOTE: For travel until 18 April 2021 restrictions remain in place for people travelling to New Zealand from Australia. All passengers arriving in New Zealand will need to register their managed isolation accommodation requirements, and be in receipt of a Managed Isolation Allocation System Voucher prior to check-in. For more information visit the NZ MIQ Government site.

              Effective from 19 April 2021, people travelling to New Zealand from Australia will not be able to register for a voucher or book a place in MIQ. Quarantine-free flights will be excluded from the Managed Isolation Allocation System. If you are now travelling on a quarantine-free flight into New Zealand and already have an MIQ booking, please cancel your voucher. This will allow spaces to be freed up for returnees from other countries.

              PACIFIC

              COOK ISLANDS

              **UPDATED 28 Sep 21 ** Cook Islands is currently under Alert Level 2. Quarantine free travel to the Cook Islands is suspended until at least 9:59pm on 5 November 21 and is subject to change and extension. Quarantine-free travel will likely restart when New Zealand is at Alert Level 1. All future visitors to the Cook Islands, aged 12 years and above, will need to be fully vaccinated.

              Effective from 17 May 2021, the two-way quarantine free travel bubble between the Cook Islands and New Zealand begins. Both the Cook Islands and New Zealand have entry requirements, please see below for these details.

              Entry requirements for the Cook Islands

              • Standard immigration requirements still apply, click here for more info

              • Have been in New Zealand for 14 days before to travel

              • Electronic travel health declaration form is completed online at least 24hours before departure. It is recommended that a printout or screenshot of the confirmation and provided to the airline when checking in.

              • All health requirements are met

              • Complete immigration and Cooksafe contract tracing form inflight.

              • It is recommended that if travelling to the Cook Islands, to familiarise yourself with Cooksafe and Cooksafe+ , the two official contract tracing systems used in the Cook Islands.

              For the most up to date information, see the Cook Islands Government website

              Entry requirements for New Zealand

              • Standard immigration requirements still apply, click here for more info

              • Have been in New Zealand, Australia or Cook Islands for 14days before travel

              • During the 14-day period before travel, not had a positive COVID-19 test or be waiting on test results

              • Complete a travel declaration form before departure

              • Answer Health decantation at check in

              • Customers will not be able to travel if they have cold or flu symptoms as follows

                • New or worsening cough

                • Fever (at least 38 degrees Celsius)

                • Sore throat

                • Shortness of breath

                • Runny nose

                • Loss of sense or smell

              • Travellers with pre-existing conditions which display like cold or flu symptoms (e.g. hay fever) are required to provide medical evidence in a form of medical certificate or letter from doctor confirming the existing condition at check-in to avoid being denied boarding

              • Travellers are not required to provide a negative Covid-19 pre-departure test

              • Download the Covid-19 tracing app and show this on arrival

              For the most up to date information, see the New Zealand Government website

              FRENCH POLYNESIA

              Requires all passengers to present a negative COVID-19 test, taken within 3 days of flight departure, at check-in. Click here for more information.

              EUROPE

              UK

              There are restrictions in place for travel to the UK, please check the UK government website for full details. All travellers entering the United Kingdom are required to provide proof of a negative Covid-19 test taken 3 days before departure. A passenger locator form needs to be completed up to 48hours before arrival. All countries visited and transited through in the last 10 days before arrival must be declared. Before departure ensure you have checked the most up to date list of red, amber and green countries as this can change regularly.

              This applies to all travellers including UK nationals and residents arriving in England outside the common travel area comprising the United Kingdom, Ireland, the Isle of Man, and the Channel Islands.

              For full information on quarantine rules and testing see England, Northern Ireland, Scotland, Wales

              SPAIN

              Effective immediately, all passengers travelling to Spain must meet the following requirements:

              • An online ‘Health Control Form’, within 48hours prior to their flight arrival in Spain. Once this form has been completed, the passenger will obtain a QR code which will be necessary to access the arrivals terminal and the baggage reclaim area. Click here for details.

              • Provide a negative PCR test taken within 72 hours prior to arrival in Spain.

              • Submit all documents and undergo a temperature check. Any passengers suspected of having COVID-19 must undergo a diagnostic test at the airport upon arrival in Spain.

              
              

              GERMANY

              As of 14 January 2021, the regulations for travellers entering Germany from risk areas have been updated.

              Travellers entering Germany from a region classified as a risk area by the Robert Koch Institute are required to provide evidence of a negative Covid-19 test upon entry into Germany. Children under 6 years of age are exempt from the obligation to test or provide proof.

              As of 14 January 2021, risk areas have been divided into three risk levels for which different obligations apply:

              • Level 1 – Risk areas: The test obligation (an antigen or PCR test) must be fulfilled within 48 hours after arrival

              • Level 2 – High-risk areas: The test obligation (an antigen or PCR test) must be fulfilled within 48 hours before entry. In the absence of a negative test result, transport will be denied. People who are only in transit through the Federal Republic of Germany are exempt from the testing obligation

              • Level 3 – Risk areas with occurring virus mutations: The test obligation (an antigen or PCR test) must be fulfilled within 48 hours before entry. This also applies to passengers who are only in transit through the Federal Republic of Germany. In the absence of a negative test result, transport will be denied

              • Please note that the ten-day mandatory quarantine continues to apply for all travellers entering Germany from a risk area. In addition, travellers are required to complete the Digital Entry Application (DEA) or a substitute application prior to departure. There are only a few exceptions to these rules.

              Learn more about entry into Germany click here.

              UNITED STATES

              Passengers travelling to the USA, and have been in the Schengen Area, the United Kingdom, Republic of Ireland, India, Iran, China, Brazil or South Africa 14 days preceding their trip are not permitted to travel to the USA. Exemptions may apply. Please visit the Centers for Disease Control and Prevention for full details on entry requirements.

              All passengers over 2 years old are required to provide a negative Covid-19 viral test within 3 days of departure to the USA. Written proof must be provided to the airline upon check-in.

              All passengers over 2 years of age will be required to sign a declaration before departure. Parents or authorized individuals may sign on behalf of passengers 2-17 years old. This is to confirm that you meet the requirements and are cleared to travel. Please download, print, complete and sign the declaration form before you check in for your flight.

              Passengers who have been in the Democratic Republic of Congo or Guinea within the last 21 days will be permitted entry into the USA only through New York (JFK), Newark (EWR), Chicago (ORD), Los Angeles (LAX) and Washington (IAD).

              US Centers for Disease Control and Prevention update its travel guidance for fully vaccinated people on 2 April 2021. A person is considered fully vaccinated two weeks after receiving the last recommended dose of vaccine.

              • Fully vaccinated passengers must still have a negative COVID‑19 test result before they board a flight to the United States and should get a COVID‑19 test 3 to 5 days after returning from international travel.

              • Fully vaccinated passengers do not need to self‑quarantine after returning to the United States unless required by a state or local jurisdiction

              • Fully vaccinated passengers should continue to take COVID‑19 precautions while travelling – wearing a mask, avoiding crowds, socially distancing, and washing hands frequently.​

              • Unvaccinated passengers are recommended to get a COVID‑19 test 3 to 5 days after they return from international travel and stay home and self‑quarantine for a full 7 days after arrival. If passengers do not take a COVID‑19 test after international travel, they are recommended to stay home and self‑quarantine for 10 days.

              Passengers travelling to New York may require going into quarantine. All travellers must complete a health declaration form

              Passengers travelling into LAX are required to complete a travel declaration

              Passengers travelling to San Francisco can check the latest travel advisory.

              CANADA

              Effective from 22 February 2021.

              All travellers arriving in Canada will be required to take a PCR test upon arrival in Canada. This will be in addition to the current pre-arrival testing requirement.

              • While waiting for their test results, all travellers will be required to quarantine, at their own cost in a Government of Canada-approved hotel for up to three nights.

                • If the test result comes back negative, any connecting passengers travelling within Canada may rebook on the next available flight and will be required to self-isolate at home for the remainder of the 14 day quarantine period.

                • If the test result comes back positive, travellers will be required to self-isolate for the remainder of the 14-day quarantine in a government-approved facility.

              • International arrivals have been limited to the following 4 Canadian ports: Vancouver (YVR), Toronto Pearson International (YYZ), Montreal Trudeau (YUL) and Calgary International (YYC).

              The Canadian border remains closed to most foreigners entering Canada. Please visit the Canadian Government’s COVID-19 website for the latest information, including entry and quarantine requirements.

              ASIA

              HONG KONG

              Effective immediately, all passengers travelling to Hong Kong must have been in the country of embarkation for at least 21 days prior to travelling to Hong Kong.

              Passengers who have been in the UK or South Africa for more than two hours in the past 21 days are not permitted to board a flight to Hong Kong.

              All passengers arriving in Hong Kong must provide confirmation of a room reservation at a designated quarantine hotel in Hong Kong for no less than 21 nights (22 days), starting on the day of arrival. Customers who have organised accommodation at a hotel not listed on the link below must rebook at a designated quarantine hotel. The hotel confirmation must be presented at check-in before departure or customers may be denied boarding.

              • Accommodation must be organised directly with the hotel. For an updated list of designated quarantine hotels, please click here.

              • Passengers transiting through Hong Kong (up to 24 hours) are not required to organise accommodation.

              • All passengers must complete a Health Declaration Form and present it to a Hong Kong Department of Health staff member on arrival in Hong Kong. Note: After submitting the on-line form, please save the result by clicking ‘Save QR Code’ or take a screen shot.

              • All passengers arriving into Hong Kong will be required to undergo a saliva test for COVID-19 prior to clearing immigration and baggage collection. Passengers will receive directions and assistance after disembarking the aircraft.

              • Additional documents are required for travellers who have visited a high risk destination, please visit the Hong Kong government’s Coronavirus website for more information.

              • The Hong Kong border remains closed to all foreigners entering Hong Kong, with some exceptions, please refer to the Hong Kong governments website for these.

              CHINA

              Effective 1 March 2021, all passengers who have received a COVID-19 vaccination are required to upload their vaccine certificate as part of the QR Health Code process, this is in addition to the requirement to complete pre-departure COVID-19 tests. The full list of requirements are listed below.

              Passengers with international travel arriving into China are required to:

              • Upload their vaccination certificate as part of the QR Health code process if they have received a COVID-19 vaccination. The certificate must include the following:

                • Passengers full name, gender, date of birth.

                • Name of COVID-19 vaccine.

                • Injection dates of the first and second doses.

                • Location of vaccination.

                • The certificate must be signed by the vaccinating doctor or imprinted with the stamp of the medical institute.

                • Please note: a COVID-19 vaccination is not a current requirement for travel into China.

              • Complete one nucleic acid (PCR) test and one COVID-19 IgM test. The tests are to be completed with negative results within 2 days prior to departure.

              • Chinese Passport holders:

                • Provide a QR Health Code with Green HS status: The QR code for Chinese passport holders can be accessed via the WeChat App and must be set up in advance of travel to capture the health check requirements set out by the Chinese Government. This information is assessed and validated by the Chinese health authorities to generate an approved QR Green Health Status code, which is to be presented at check-in. If this code is not presented or does not reflect a Green HS code, the passenger will be denied boarding at the departing airport.

              • Foreign Nationals must have one of the following:

                • Provide a QR Health Code with Green HS status:The QR code for foreign passport holders can be accessed via the WeChat App and must be set up in advance of travel to capture the health check requirements set out by the Chinese Government. This information is assessed and validated by the Chinese health authorities to generate an approved QR Green Health Status code, which is to be presented at check-in. If this code is not presented or does not reflect a Green HS code, the passenger will be denied boarding at the departing airport. Or:

                • A Health Declaration Letter signed and sealed by the Chinese Embassy. Foreign nationals may complete a Health Declaration Form which is to be sent to the Chinese Embassy along with one nucleic acid (PCR) test and one COVID-19 IgM negative test result. The Chinese Embassy or Consulate-General will assess and validate the information. If health requirements are met, this form will be signed and sealed and emailed back to the customer to print and present at check-in. Foreign nationals without a signed and sealed Health Declaration Form will be denied boarding at the departing airport.

              Please visit the Chinese Embassy’s website for full details.


              SINGAPORE

              Due to the Singapore government’s latest regulatory requirements, passengers with a travel history to the United Kingdom within the past 14 days, with the exception of Singapore citizens and Singapore permanent residents, will not be allowed to enter or transit through Singapore.

              This will also apply to all those who had obtained prior approval for entry into Singapore. Singapore Airlines customers with bookings for flights departing from the United Kingdom with effect from 23 December 2020 will be affected by this new requirement. For more information on the Singapore government’s latest border measures, please refer here.

              With effect from 23 December 2020, 2359hrs (Singapore local time), returning Singapore and Singapore permanent residents will be required to undergo a Covid-19 Polymerase Chain Reaction (PCR) test upon arrival in Singapore at the start of their 14-day Stay at Home Notice (SHN). They are also subject to a Covid-19 test before the end of the SHN. Please note that all costs associated with the SHN and Covid-19 tests will be borne by the traveller.


              ​JAPAN

              Effective from 13 January 2021, the Japanese Government will be implementing a mandatory 14-day quarantine requirement at a location designated by the quarantine station chief (such as own residence), for all arriving passengers who do not produce a negative COVID-19 PCR test at check-in, conducted within 72 hours of departure.

              • Japanese nationals, citizens, special permit holders and foreign nationals with valid visas, arriving from non-restricted countries (including New Zealand) who do not produce a negative COVID-19 PCR test at check-in will still be able to board the flight however will be required to complete 14-day mandatory quarantine on arrival in Japan.

              • Japanese nationals arriving from restricted countries who do not hold a negative COVID-19 PCR test will be required to complete 14-day mandatory quarantine at a destinated quarantine facility organised by the quarantine station in Japan.

              • All passengers, including those who produce a negative COVID-19 PCR test before departure, will undergo a COVID-19 PCR test on arrival in Japan.

              • All passengers travelling to Japan must complete an electronic COVID-19 questionnaire prior to departure. Once the form is successfully completed, a QR code will be issued.

              International transit via Narita:
              Foreign nationals are permitted to transit via Narita, provided they meet the following conditions:

              • Passengers must hold a confirmed, same day connection on another airline.

              • All entry and health requirements for their next destination are met, prior to check-in for their flight to Japan.

              • Transit passengers must remain airside and proceed directly to the transit security point

              • Transits between Tokyo’s Narita (NRT) and Haneda (HND) airports are not permitted.

              • Please note that additional requirements may apply for foreign nationals arriving in Japan from restricted counties.

              Please visit Japan’s Ministry of Foreign Affairs website for the latest information, including countries valid for a visa and full entry and quarantine requirements.

              SOUTH KOREA

              All foreign passengers travelling to South Korea are required to provide evidence of a negative COVID-19 PCR test, conducted within 72hours of departure to South Korea.
              All passengers arriving from overseas will be required to undertake 14days quarantine or self-isolation upon arrival.

              Foreign passengers are required to quarantine at a designated facility at their own cost. Korean citizens and residents are to complete 14days self-isolations at their place of residence. For full information click here.

              MIDDLE EAST

              UNITED ARAB EMIRATES

              All passengers arriving into Dubai must provide a negative PCR test certificate, taken no more than 72 hours prior to departure.

              UAE nationals are exempt from the above, but will be required to take a PCR test on arrival in Dubai.

              Tourists must present a valid negative COVID 19 PCR test certificate for a test taken no more than 72 hours before departure. The certificate must be for a polymerase chain reaction (PCR) test. Other test certificates including antibody tests and home testing kits are not accepted in Dubai. Only official, printed certificate in English or Arabic accepted at check in – SMS and digital certificates are not accepted.

              For travel advisories issued by the Ministry of Foreign Affairs and Trade please check their website

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